These paragraphs introduce the importance of reading and understanding the Terms and Conditions for using the travel service provided through the website. The Terms and Conditions explain the policies and procedures for booking travel services and also apply to any interactions with the service provider. It is important to accept the terms and conditions before using the website and its services. If any disagreement with the terms and conditions arises, the user should not use the website or its services. Overall, the paragraphs emphasize the importance of complying with the terms and conditions when using the travel service provided through the website.
This paragraph states that the service provider has the right to modify the Terms and Conditions at any time. The user’s continued use of the service after the changes have been made is considered as acceptance of the revised Terms. It is recommended that the user prints or saves a copy of the Terms and Conditions for their own record at the time of service confirmation. Overall, this paragraph emphasizes the importance of keeping up to date with any changes made to the Terms and Conditions of the travel service provider.
Acceptance of Booking
Website bookings
This paragraph outlines the responsibilities of the user when making a reservation online. It is the user’s responsibility to ensure that all information provided, including travel details and passenger information, is accurate and entered correctly online. The user must also choose the appropriate flights, hotels, or other accommodations when making an online booking. The service provider is not liable for any discrepancies or errors in the information provided by the user. Any inaccuracies or errors may result in cancellation or extra expenses that the user will be responsible for paying. If changes need to be made after the booking has been made, the user will be responsible for paying additional fees, including administration fees and costs from suppliers. The service provider does not guarantee the availability of any package holiday, flight, or individual component after the booking has been made, and cannot guarantee that its booking services are free of viruses or other harmful conditions. Overall, this paragraph emphasizes the importance of providing accurate information when making a reservation online and the potential consequences of any inaccuracies or errors.
Phone bookings
This paragraph outlines the responsibilities of the user when making a reservation over the phone. The user must provide all necessary information and ensure that it is accurate and that passenger information matches the information on the passport. If the user is using a credit or debit card belonging to a third party, they must have express permission to use it and ensure that there are enough funds to cover the cost of the arrangements. A telephone booking confirmation is just as firm as a written confirmation, and before payment is made, the availability of any package vacation, airfare, or individual component is not guaranteed. If the reservation is approved, the appropriate amount will be deducted from the user’s account. After the booking has been made, any changes will result in additional fees, including administration fees and costs from suppliers. The user will receive a confirmation, e-ticket, and/or invoice and should carefully review the information to ensure its accuracy. Any changes should be reported as soon as possible, as adjustments may not be feasible later. Overall, this paragraph emphasizes the importance of providing accurate information when making a reservation over the phone and the potential consequences of any inaccuracies or errors.
Payment
It is important that you ensure the accuracy of all information you provide when making a payment through our various payment methods, including credit/debit card payment, bank transfer, and card payment through the link. You must ensure that the card you are using belongs to you or that you have the express permission of the cardholder to use it. Please make sure there are sufficient funds in the account to cover the cost of your booking.
Once your booking has been received and accepted (subject to availability), your payment will be debited from your account. Please note that cancellation fees or suppliers’ conditions may apply. You will receive an invoice and a confirmation email, which we strongly advise you to carefully review. If you notice any discrepancies or errors, please inform us immediately as it may not be possible to make changes later.
Price, you select
All services offered are subject to availability. Fares are not guaranteed until they are ticketed or confirmed to you in the form of an email or document.
Special requests
In other words, while we will do our best to pass on any special requests you make to the supplier, we cannot guarantee that they will be fulfilled. The fact that the request is listed on your invoice or confirmation does not guarantee its fulfillment. Unusual requests do not establish a binding agreement between us and the supplier, and we do not accept bookings that are conditional on a special request being fulfilled.
Health Or Medical Issues
If you have any health issues or disabilities that may affect your travel plans, you must inform us in writing before making a reservation. We understand that some foreign locations may not have the necessary amenities to accommodate disabled travellers. In such cases, we may ask you to provide a doctor’s note confirming your fitness for the trip. If we are unable to meet the needs of the person(s) in question, we will do our best to act reasonably and either decline to confirm your booking or, if you did not provide us with all the necessary information at the time of booking, we will cancel it and impose any applicable cancellation fees.
Voluntary Changes & Cancellations
Yes, that is correct. If you or anyone else on your vacation booking decides to cancel or make changes to the trip, you must inform us as soon as possible. The person who made the initial reservation must confirm the cancellation or changes in writing or by email within 24 hours from the registered email ID. Once we receive your written notice of cancellation, it will become effective, and any charges and penalties will apply as per our policy. We will notify you of the administration charge and any supplier penalties, which will depend on the circumstances and timing of the cancellation or changes. This is because we incur costs when cancelling or changing your arrangements, and we must recover those costs
Involuntary Changes & Cancellations
The terms of carriage for the airline will apply if the suppliers change or cancel your flight, and they will also apply to your rights and remedies. As a result, you might be eligible for any of the following:
(a) Carriage on a subsequent flight operated by the same airline without additional fees;
(b) Rerouting to your destination with a different airline, with or without additional fees;
(c) Receiving a full refund from the supplier/airline, less any credit/debit card (non refundable) fees incurred by us at the time of the original booking and a small administration fee (£35.00); or
(d) Having some other right or remedy. Please check your e-mails for any updates to your booking that we may send to your registered email address.
When we refer to your expectation or demand for compensation as a result of a schedule modification or cancellation by the carrier or supplier, we will pass that information along to the carrier or supplier for additional examination, and any result or conclusion we reach will be effectively shared with you.
Balance payment
It’s important to note that we reserve the right to cancel the reservation and keep the deposit if the remaining balance is not paid by the due date. We understand that unforeseen circumstances can arise, so if you are having trouble paying the remaining balance by the due date, please let us know as soon as possible. We may be able to work with you to find a solution. However, if we do not receive payment or hear from you by the due date, we will assume that you no longer wish to proceed with the booking, and we will cancel it accordingly. Please be aware that cancellation fees and supplier penalties may apply in such cases.
Medical requirements, passports, and visas
It is your duty to confirm and meet all relevant passport, visa, health, and immigration requirements. We are limited to giving general information about this. You must confirm the requirements for your own special situation with the relevant embassies and/or consulates and, if necessary, your own doctor. Requirements can vary, so it’s important to check the most up-to-date requirements and facts before leaving. We will not be held responsible if you are denied boarding a flight or admission into a place because you did not have the appropriate passport, visa, or other documentation needed by the airline, authority, or country. You must have a passport that will still be valid for six months or for a period that is allowed by the respective airlines or the embassy of the respective countries after the date you want to return. You must make sure you meet the visa and health entrance criteria for every country you visit, even those you may be passing through in transit. Even if you don’t get off the plane or leave the airport, this applies to all stops the aircraft makes. You should check with the Embassy of the nation you are visiting if the validity of your passport is approaching its end.
1. For the most recent Foreign & Commonwealth Office travel advice, including details on passport requirements and visas, local laws and security considerations, visit: https://www.gov.uk/foreign-travel advice
2. Please use the following link to register for the ESTA programme if you are going to or transiting through the United States: https://esta.cbp.dhs.gov/esta
3. Please use the following link to register for the ESTA programme if you are going to or transiting through Canada: http://www.cic.gc.ca/english/visit/eta-start-int.asp/
4. If you’re going to South Africa, make sure you have the documents recommended or listed in the following link: https://www.gov.uk/foreign-travel-advice/south-africa
Because you failed to meet all requirements for your passport, visa, immigration status, or health care, we do not accept responsibility if you are unable to travel or incur any other loss. In the event that you fail to follow any passport, visa, immigration, or other formalities, you agree to pay us back for any penalties or other damages we experience as a result.
Re-confirming flights
It is important to reconfirm your flight at least 72 hours before departure to ensure that
there have been no changes to your original flight timings. You can do this by calling us or
the airline directly. This applies to both outgoing and incoming flights. If you do not confirm
your flights, we cannot be held responsible for any additional expenses that may arise. It is
also important to check your emails for any updates to your booking that we or the airline
may send to your registered email address.
Refunds for airline tickets
It’s good to know that Krish Travel doesn’t keep any of the money paid by customers as it’s always forwarded to the selected airlines or suppliers to secure the purchase. If a customer requests a refund, Krish Travel will submit a refund application to the chosen airline, and the refund will be governed by the carrier’s terms and conditions, which may differ from those under which the flight was booked. The refund processing time for eligible refundable tickets can take 4-10 weeks, but it may take longer depending on the form of payment and the Third-Party Supplier’s response time. Krish Travel will advise customers of the expected processing time wherever possible. It’s important to note that if a customer requests a tax refund claim for a refundable or non refundable ticket, Krish Travel will charge an administration fee of £75.00 per ticket. If the recoverable or received refund is less than the administration fee, the ticket will be regarded as completely non-refundable
Claims and Complaints
It is important to note that any complaints or issues should be directed to the supplier or principal in cases where Krish Travel is acting as your agent. This is because the supplier or principal is the party responsible for your arrangements. If you encounter any issues while travelling, it is essential to report them right away to the supplier, their local supplier, or their representative to provide them with the opportunity to address and rectify the situation. Failure to follow this approach may limit the amount of compensation you may be entitled to, or you may not receive any at all. If you wish to make a complaint, it is recommended that you write to the supplier or principal once you return home if you have any complaints. If you wish to file a formal complaint with Krish Travel, you can do so by sending a written notice, along with your booking reference and any other pertinent details, to callcentre@krishtravel.com within 28 days of the conclusion of your arrangements. Krish Travel will help with all grievance emails received at this address.
Our Privacy Policy
In general, it is important to carefully read and understand the privacy policy of any company or organization that you share personal data with to ensure that your rights and interests are protected.
The Data we collect about you
Personal data that we may collect and process includes but is not limited to:
• Name, gender, date of birth, marital status, title, first name, maiden name, or another personal identifier
• Contact information such as phone number, email address, and billing and delivery addresses
• Payment details such as bank account and credit card information
• Communication preferences and marketing consent.
It is important to note that we will only collect and process personal data that is necessary for the specific purposes outlined in our privacy policy, and we will always ensure that we have a proper reason for doing so under data protection law.
Generally, we process your personal data as follows
We process personal data for different purposes and legal bases, which include complying with legal and regulatory obligations, performing our contractual obligations to you, or pursuing our legitimate interests or those of a third party. However, we do not process sensitive personal data without obtaining explicit consent from you. If we need to process sensitive personal data, we will contact you and obtain your explicit consent.
Electronic and other commmunication
Please note that this timeframe may vary depending on your location and local postal service. If you have not received a communication from us within a reasonable timeframe, please contact us to confirm the status of the communication. Please also ensure that you provide us with your correct and up-to-date contact information, including your postal address, email address, and phone number, so that we can communicate with you effectively.
Confidentiality
1. If we need to share your confidential information with a third party for any reason other than those mentioned in point 3 or 4, we will obtain your explicit consent before doing so.
2. You have the right to request access to any personal data that we hold about you. If you want to make a request, please contact us using the details provided in our Privacy Policy.
3. We may retain your personal data for as long as necessary to provide you with our services, comply with our legal and regulatory obligations, and resolve disputes. In general, except rare cases where we have to keep your data, any documentary proof of ID such as passport through means other than emails, we will delete within 7 days of booking confirmation or their intended usage.
4. If you have any concerns about our handling of your confidential information, please contact us using the details provided in our Privacy Policy.
Terms of Business
The following terms of business apply to all engagements accepted by International Air Transport Association & ATOL. All work is carried out under these terms, except where changes are expressly agreed to in writing.
Applicable Law
These terms of business apply to all engagements accepted by International Air Transport Association & ATOL, and they are governed by English law. The parties agree that any claims, disputes, or differences concerning the engagement letter and any matter arising from it will be resolved by the courts of England, which will have exclusive jurisdiction. Third parties have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. The advice given by us is confidential to you, and we accept no responsibility for any aspect of our professional services or work that is made available to third parties.
Client Identification
This means that we are required to undertake certain checks and procedures to verify the identity of our clients and to keep records of these checks. We may also be required to report any suspicions of money laundering or terrorist financing to the relevant authorities. We will require certain information and documents from you to comply with these obligations, and we may also need to verify this information with third-party sources. We will inform you of any additional requirements specific to your engagement.
Please refer to our Privacy Policy for more details on how we handle your personal information.
KRISHH LIMITED | Registration Number : 14676754
Address: 1 Waterside Close, Wembley, Greater London, Post Code- HA9 9PB, UK